At Pearls & Poetry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility:

- To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact. - A video of the unboxing should be provided as evidence if the product was initially received damaged or in an incorrect condition.

- Returns must be initiated within 7 days of receiving your order.

Return Process:

1. Contact Us: Please email us at contact@pearlsandpoetry.com to request a return authorization. Include your order number and reason for the return in your message.

2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

4. Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.

5. Refund: If the return is approved, we will process your refund to the original payment method within [number] business days. Please note that shipping charges are non-refundable.

Exchanges:

- We currently do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Non-Refundable Items:

- Certain items may not be eligible for returns, including gift cards, downloadable products, and items marked as final sale.

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately with details and supporting evidence (e.g., photos). We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering store credit, depending on the circumstances.

Contact Us:

- If you have any questions or concerns regarding our Return Policy or the status of your return, please contact us at contact@pearlsandpoetry.com. We are here to assist you and ensure a seamless returns process.