At Pearls & Poetry, we strive to provide you with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a flexible refund policy to ensure your complete satisfaction.

Return Eligibility:

- To be eligible for a refund, items must be returned in their original condition, unused, and with all tags and packaging intact.

- Customized items may have different return eligibility criteria. Please contact us for specific details regarding customized orders.

Refund Process:

- To initiate a refund, please contact us within [number] days of receiving your order to request a return authorization.

- Once your return is approved, you will be provided with instructions on how to return the item(s) to us.

- Upon receipt of the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.

- If the return is approved, we will process your refund to the original payment method within [number] business days. Please note that shipping charges are non-refundable.

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately with details and supporting evidence (e.g., photos).

- We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering store credit, depending on the circumstances.

Non-Refundable Items:

- Certain items may not be eligible for refunds, including gift cards, downloadable products, and items marked as final sale.

Cancellation Policy:

- If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, provided that your order has not already been processed or shipped.

Contact Us:

- If you have any questions or concerns regarding our Refund Policy or the status of your refund, please contact us at contact@pearlsandpoetry.com. We are here to assist you and ensure a seamless shopping experience.